Robert Ferguson
Author
Publisher
Houghton Mifflin Harcourt
Pub. Date
2014.
Language
English
Description
"A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction. Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson, leading experts in the field of conflict resolution, address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative...