The power of trust : how companies build it, lose it, regain it
(Book)

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Average Rating
Contributors
Published
New York, NY : PublicAffairs, Hachette Book Group, 2021.
Format
Book
Edition
First edition.
ISBN
9781541756670, 1541756673, 9781541701359, 1541701356
Physical Desc
vii, 288 pages ; 25 cm
Status
Adult (4th Floor) - Adult Nonfiction
302.35 Suc
1 available

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LocationCall NumberStatus
Adult (4th Floor) - Adult Nonfiction302.35 SucAvailable

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More Details

Published
New York, NY : PublicAffairs, Hachette Book Group, 2021.
Edition
First edition.
Language
English
ISBN
9781541756670, 1541756673, 9781541701359, 1541701356
UPC
40030646708

Notes

Bibliography
Includes bibliographical references and index.
Description
"Trust, at every level of business and society, has never mattered so much and at the same time. CEOs, managers, presidents, governors - leaders at every level and in every institution - face vexing issues and trade-offs. Many flounder, especially in a turbulent era when confronted with multiple crises and constituencies demanding change. How to bridge these gaps requires a new understanding of just what trust is, how it can be built, and regained when lost. Trust is, however, an elusive, even mushy, concept. Sandra Sucher and Shalene Gupta examine the science behind trust, grounding our understanding of why we humans trust in the first place, describing how customers, employees, community members and investors decide whether an organization or a person can be trusted. Creating and sustaining trust does not, they show, come from "reputation-building" and PR but by being the "real deal," creating products, services, and technologies that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. Then, through a framing of how to think through the elements of trust - competence, motives, means, impact - combined with in-depth stories from twenty years of research we emerge with a new understanding of the business, economic and societal importance of trust and how to regain it once lost. How to, in short, bridge the gap from where you are to where you should be"--,Provided by publisher.

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Citations

APA Citation, 7th Edition (style guide)

Sucher, S. J., & Gupta, S. (2021). The power of trust: how companies build it, lose it, regain it (First edition.). PublicAffairs, Hachette Book Group.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Sucher, Sandra J. and Shalene, Gupta. 2021. The Power of Trust: How Companies Build It, Lose It, Regain It. PublicAffairs, Hachette Book Group.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Sucher, Sandra J. and Shalene, Gupta. The Power of Trust: How Companies Build It, Lose It, Regain It PublicAffairs, Hachette Book Group, 2021.

MLA Citation, 9th Edition (style guide)

Sucher, Sandra J.,, and Shalene Gupta. The Power of Trust: How Companies Build It, Lose It, Regain It First edition., PublicAffairs, Hachette Book Group, 2021.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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