Southwest Airlines started with a simple idea, and managed to stick with it through decades of unprecedented growth. According to Colleen Barrett, customers return because they like the experience and they like the way they are treated. And how do you keep them satisfied? By keeping your employees satisfied. Barrett spends 70-80% of her time ensuring that her employees are valued as people, and encouraged to do the right thing rather than doing things...

An examination of the airline industry reveals how airline executives are cutting costs and exposes how the U.S. government has conspired to place corporate interests above the interests of consumers, workers, the nation's economy, and the environment.

"Please Remove Your Shoes is a revealing documentary that exposes the sobering reality behind the Transportation Security Administration's carefully cultivated image. It is also the chilling story of six federal security agents whose relentless efforts to report flaws in the system were thwarted and undermined by top managers at every turn. Now they're counting on you. Please Remove Your Shoes examines the period before 9/11 and the current situation...