Provides insights into why difficult people behave the way they do. Introduces skills to use for effective communication.

Resource added for the Human Resources program 101161.

"A visual exploration of how to embrace emotion at work and become more authentic and fulfilled while staying professional. When it comes to emotions at work, there's rarely a happy medium. In some offices, your boss might send snaps of her weekend getaway in Vegas, or your coworker might send twenty texts about how Susan ate his clearly labeled lunch...again. Other offices are buttoned-up emotional deserts, where crying is only allowed in the bathroom...

FDR and Eleanor. Mick and Keith. Jobs and Woz. Siskel and Ebert. Sandberg and Zuckerberg. History is filled with many examples of successful introvert-extrovert partnerships. Opposites like these can make brilliant products and great works of art and can even change history. But great introvert-extrovert partnerships don't just happen. They demand wise nurturing. The key, Kahnweiler says, is to remember that these relationships are most successful...

"Feelers (those who lead with their hearts) and Thinkers (those who lead with their heads) can combine their strengths and work together if they follow the sage advice in this playful but practical guide. This book shows how people who "melt" (snowflakes) and people who retain their heat (cacti) when the temperatures rise at work can meet in the middle and combine their strengths in the workplace"--

"A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic. "It was Fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early, dark days as CEO of Best Buy, a job most thought he was crazy to accept. Amazon was tearing a disruptive path through retail, but in the face of that existential threat Joly did something remarkable:...

"When we're dealing with difficult people, our creativity, productivity, and engagement suffer. Conflict and stress compromise our ability to think clearly and make sound decisions. We get caught up in our heads, lie awake at night worrying, withdraw from work, or react in ways we later regret--rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Our negative relationships are contagious, infecting our...

"Internationally bestselling author Thomas Erikson has helped changed how the world thinks about behavior using a simple 4-color behavior analysis system. In Surrounded by Bad Bosses he applies that same system to revolutionize the workplace. Everyone has had a bad boss. You might have one right now. You might even be one. Bad bosses are a fact of the workplace, whether they're short-tempered, unclear about expectations, or too disorganized to manage...